Return & Refund Policy
Last updated: September 8, 2026
At RideFlat™, we are committed to providing motorcycle earbuds designed to give riders a more comfortable, low-profile fit under their helmet. We believe in the design of our products, and we recommend using them for a minimum of 14 days before considering a return.
If you are not satisfied with your purchase for any reason after 14 days and within our 100-day money-back guarantee, please contact us on our contact us page.
Cancellation Policy
Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request because your order may have already entered the processing phase.
If you cancel your order within 24 hours, we will process your refund within 7 business days.
100-Day Money-Back Guarantee
We are confident in the design of RideFlat™ and encourage you to try your earbuds for at least 14 days so you have time to experience them.
If you are still not satisfied, you may request a return after 14 days and within 100 days of your purchase.
To start a return, contact our support team through our Contact Us page!
To help us process your request faster, please include your order number or the name and email address used to place your order.
Please note that shipping fees, if applicable, are not refundable.
Damaged Items
We take care when packaging your order to help prevent damage during shipping.
An item is considered damaged if it arrives with a defect or is physically broken. Damage to the outside packaging, such as a dented box, is not considered product damage if the product itself is in good condition.
If your item arrives damaged, please contact us within 72 hours of delivery.
Email us through our Contact Us page and include a clear photo showing the damage. We will review the issue and determine whether you qualify for a replacement at no cost.
We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping & Delivery
We work to get your order delivered as quickly as possible. However, we are not responsible for shipping or delivery delays outside of our control, including delays caused by the shipping carrier, customs, or other circumstances that may occur during transit.
If you experience an issue with your delivery, please contact the shipping carrier directly for assistance.
We are not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If you enter an incorrect address, you must notify us within 24 hours of placing your order. If we are not notified within this timeframe, we may be unable to provide a replacement or refund.
Policy Changes
We reserve the right to modify this Return & Refund Policy at any time. Customers are responsible for reviewing the most current version of this policy before purchasing or using RideFlat™ products.
By purchasing and continuing to use RideFlat™ products, customers acknowledge and accept this Return & Refund Policy.
Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.